Web Portal Development

We specialise in creating custom user portals to help you connect you to your users. A user portal is an area of your website where users can login and interact with your organisation. This could be as simple as viewing transactions or updating user details, or it could be the main way to interact with your organisation.

What is a custom web portal?

A user portal is a place where your users can get access to the services, tools, information and support they need from you. The portal can act as a central point to manage your organisation and users, if you’re already using a CRM, ERP or any 3rd party tool with an API to manage your business the two systems can be synced together.

A well built user portal allows your customer to manage their accounts with you automatically. Creating a better experience for customers and reducing your admin costs are a real win - win situation. For example, when linked with your CRM a user portal can let users update their contact details quickly and without needing to speak to your team.

Why have a custom user portal on your website?

Flexibility - By creating a custom portal you can ensure your customers' needs and your business needs are put first. Most off-the-shelf systems will force you to work how they want, which leads to a frustrating user experience and inefficient administration.
Empower users - Let your customers manage their accounts, track orders or access online services and support. Empowered customers who enjoy frictionless interactions with you will be loyal customers.
Cut customer support effort - Allowing users to view and manage their accounts and services with you via a user portal will reduce the load on your customer support team.
Streamline internal processes - Many business processes can be automated and collated in a user portal for your staff. Allowing your team to access important information and manage tasks in a single place can make your team much more productive.
Integrate with your CRM/ERP - Connect your user portal to integrate with your systems, like your CRM or ERP to share user and transaction data. Save your organisation significant amounts of time manually transferring data or working on two separate systems to complete a single task.
Progressive web apps - The web portal can be extended to a PWA, a progressive web app, meaning that it can be installed on smart phones, and use more enhanced features such as notifications.

Examples of web portals

Customer self service user dashboard

A one stop shop to allow your customers to access their accounts, make purchases and payments, track orders and resolve issues independently.

Reduce customer support demands
24/7 access to key services
Improved customer convenience and satisfaction

Employee portals

Centralise internal resources and workflow, this can be combined with your user facing website to allow your team to better manage customer services.

Improved efficiency
Streamlined onboarding and training

Membership portals

Create a portal that fosters a community between customers and your organisation.

Improve customer experience and loyalty
Create a user dashboard to your services
Streamline admin tasks, especially when linked to your CRM
Build a community

Why choose Webbed Feet?

We solve your problems. We’ll take the time to understand how you work and identify opportunities to improve customer experience while reducing your admin demands.

We have years of experience building user portals for all kinds of organisations
Tailored solutions to meet your needs and your customers’ expectations
We are skilled developers who build portals with an eye on scalability and reliability
We’re experienced with custom PHP/Laravel portals and Wordpress portals